General Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC)

Hatályos: 2026. november 6-tól
Issued by: Natasa Nábozny, sole trader

Preamble

Welcome to our website! Thank you for placing your trust in us whilst shopping with us!

If you have any questions regarding these General Terms and Conditions, the use of the website, the individual goods and services, or the purchasing process, or if you would like to discuss a specific requirement with us, please contact one of our staff members using the contact details provided!

Data Transfer Statement

Tudomásul veszem, hogy a Nábozny Natasa Viktória e.v. (adószám: 56411173-1-31, 2890 Tata, Kocsi utca 26., telefon: +36 20 264 8875, email: naboznymetodus@gmail.com) adatkezelő által az https://naboznymetodus.hu/ The following personal data stored in your user database will be transferred to SimplePay Zrt. in its capacity as a data processor. The data transferred by the data controller comprises the following: name, email address, telephone number, billing address and delivery address.
The nature and purpose of the data processing activities carried out by the data processor can be viewed in the SimplePay Privacy Notice, available via the link below: https://simplepay.hu/vasarlo-aff
https://simplepartner.hu/PaymentService/Fizetesi_tajekoztato.pdf

Legal Notice: Details of the Service Provider (Seller, Company)

Name: Natasa Viktória Nábozny (née).

Registered office: 2890 Tata, 26 Kocsi Street.

Postal address: 2890 Tata, 26 Kocsi Street.

Registering authority: NAV

Registration number: 55053015

Tax number: 56411173-1-31

Member of Parliament: Natasa Viktória Nábozny (née).

Telephone number: 0620 264 8875

Email: naboznymetodus@gmail.com

Website: https://naboznymetodus.hu/

Bank account number: 11600006 00000000 97320487

IBAN: HU50 11600006 00000000 97320487

Data Protection Registration Number:

Tárhelyszolgáltató adatai

Cégnév: ELIN.hu Informatikai Szolgáltató és Tanácsadó Korlátolt Felelősségű Társaság
Rövidített cégnév: ELIN.hu Kft.
Székhely: 9024 Győr, Déry T. u. 11.
Cégjegyzékszám: 08-09-016359
Nyilvántartó cégbíróság: Győri Törvényszék Cégbírósága
Adószám: 14315754-2-08
Email: info@elin.hu
Telefonszám: +36 30 2222 444
Website: https://elin.hu

Terms

Parties: The Seller and the Buyer jointly

Consumer: a natural person acting outside the scope of their profession, self-employed activity or business

Consumer contract: a contract in which one of the parties is classified as a consumer

Website: this website, which is used for the conclusion of the contract

Contract: The contract of sale concluded between the Seller and the Buyer via the Website and by email

A device enabling communication between people who are apart: a means by which a contractual declaration may be made in the absence of the parties, for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements published in the press accompanied by an order form, catalogues, the telephone, the fax and any means providing internet access

A contract concluded between parties not present: a consumer contract concluded within the framework of a distance selling scheme organised for the supply of the Goods or services specified in the contract, without the parties being physically present at the same time, such that, for the purpose of concluding the contract, the contracting parties use only means of communication that allow for communication between parties who are not physically present

Contract for the provision of services: any contract other than the contract of sale under which the Seller provides a service to the Buyer or undertakes to provide a service, and the Buyer pays, or undertakes to pay, the consideration for the service

Business: a person acting in the course of their profession, self-employment or business activities

Customer/You: a person who makes a purchase offer via the Website and enters into a contract

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), in accordance with the Civil Code,

a guarantee undertaken in respect of the performance of the contract, which the contractor voluntarily provides, either in addition to its statutory obligations or in the absence of such obligations, to ensure the proper performance of the contract, and
a statutory warranty

Digital service:

(a) a service that enables the consumer to create, manage, store or access digital data; or
(b) a service that enables the sharing of, or other interaction with, digital data uploaded or created by the consumer and other users of the service;

Digital content: data produced or supplied in digital form;

Goods: items featured on the Website and intended for sale on the Website:

movable property, including water, gas and electricity supplied in a limited quantity or in a specified volume in a container, bottle or other means, and
a movable item which incorporates digital content or a digital service, or is linked to such content or service, in such a way that, in the absence of the digital content or digital service in question, the goods would be unable to fulfil their functions (hereinafter: goods incorporating digital elements)

Goods containing digital elements: movable property which incorporates digital content or a digital service, or is linked to such content or service, in such a way that, in the absence of the digital content or digital service in question, the goods would be unable to fulfil their functions;

Functionality: the ability of goods containing digital elements, digital content or digital services to perform the functions for which they are intended;

Consumer: a consumer as defined in the Civil Code;

Manufacturer: the manufacturer of the Goods; in the case of imported goods, the importer who brings the Goods into the territory of the European Union; and any person who, by displaying the name, trade mark or other distinguishing mark of the Goods, presents themselves as the manufacturer;

Interoperability: the ability of goods containing digital elements, digital content or digital services to interoperate with hardware and software other than that with which goods, digital content or digital services of the same type are normally used;

Compatibility: the ability of goods containing digital elements, digital content or digital services to interoperate – without the need for adaptation – with hardware or software with which goods, digital content or digital services of the same type are generally used;

Durable data storage medium: any means that enables a consumer or a business to store data addressed to them personally in a way that remains accessible in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unaltered form;

Purchase price: the consideration payable for the goods and for the provision of digital content;

Digital environment: the hardware, software and network connection used by the consumer to access or use the digital content or digital service;

Integration: the integration and incorporation of digital content or a digital service into the various components of the consumer’s digital environment in such a way that the digital content or digital service can be used in accordance with the requirements for contractual performance;

Relevant legislation

The Treaty is governed by the provisions of Hungarian law, and in particular the following legislation applies:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain aspects of electronic commerce services and services relating to the information society
Act V of 2013 on the Civil Code
Government Decree No. 151/2003 (22 September) on the mandatory warranty for durable consumer goods
Decree No. 10/2024 (28 June) of the Ministry of Industry on the definition of the range of durable consumer goods covered by the statutory warranty
Government Decree No. 45/2014 (26 February) on the detailed rules governing contracts between consumers and businesses
Decree No. 19/2014 (29 April) of the Ministry for National Economy on the procedural rules governing the handling of warranty and guarantee claims relating to goods sold under contracts between consumers and businesses
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on the right to informational self-determination and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (28 February 2018) on combating unjustified geo-blocking and other forms of discrimination based on a customer’s nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, as well as Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Government Decree No. 373/2021 (30 June) on the detailed rules governing contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services

Scope and acceptance of the General Terms and Conditions

The content of the contract concluded between us is governed – in addition to the provisions of the relevant mandatory legislation – by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC set out the rights and obligations of both you and us, the conditions for the formation of the contract, the performance deadlines, terms of delivery and payment, rules on liability, and the conditions for exercising the right of withdrawal.

Any technical information required to use the Website that is not contained in these General Terms and Conditions is provided in other information available on the Website.

You are required to familiarise yourself with the provisions of these General Terms and Conditions before finalising your order.

The language of the contract, the form of the contract

The language of contracts governed by these General Terms and Conditions is Hungarian.

Contracts governed by these General Terms and Conditions do not constitute written contracts and are not filed by the Seller.

E-invoice

Our company issues electronic invoices in accordance with Section 175 of Act CXXVII of 2007. By accepting these General Terms and Conditions, you consent to the use of electronic invoices.

Prices

Prices are quoted in HUF. The Seller is exempt from VAT, so the prices do not include VAT. Prices are for information purposes only. The possibility cannot be ruled out that the Seller may amend prices for commercial reasons. Price amendments do not apply to contracts already concluded. Should the Seller have listed a price incorrectly, in the case of contracts already concluded, the Seller shall proceed in accordance with the „Procedure for incorrect prices” clause of the General Terms and Conditions.

Procedure in the event of an incorrect price

The following are clearly considered to be incorrectly stated prices:

Price: 0 Ft,
a price that has been reduced by a discount but has been incorrectly calculated in relation to the discount percentage shown alongside the original price (e.g. in the case of the 1,000 Ftitem, where a discount of 20 % is shown, but instead of the correct price of 800 Ft, the item is incorrectly offered at 500 Ft based on an erroneous calculation that does not correspond to the percentage discount).

In the event of an incorrect price being displayed, the Seller shall offer the option to purchase the Goods or service at the correct price; having been provided with this information, the Buyer may decide either to order the Goods at the correct price, or to use the service, or to decline this option, in which case no contract shall be formed between the Parties.

Complaints handling and legal remedies

The consumer may lodge a complaint regarding the Goods in respect of claims under the warranty of fitness for purpose, the warranty of quality or the guarantee, or regarding the conduct, activities or omissions directly related to the distribution or sale of the Goods to consumers, aimed at remedying an individual infringement of rights or interests (a consumer complaint as defined in the Consumer Protection Act) may be submitted via the following contact details and methods:

In writing via the following website: www.naboznymetodus.hu
In writing, via the following email address: naboznymetodus@gmail.com
In writing by post: 2890 Tata, Boglárka Street 3, 1/4.

The Seller is obliged to handle the consumer’s claims under the warranty of fitness for purpose, the warranty of quality or the guarantee not in accordance with the rules of the Consumer Protection Act relating to the handling of consumer complaints, but in accordance with separate legislation.

A complaint lodged by a consumer under the Consumer Protection Act, which concerns the conduct of a business, or of a person acting on behalf of or for the benefit of a business, in direct connection with the distribution or sale of goods to consumers, or omission directly related to the distribution or sale of goods to consumers – with the exception of claims relating to the warranty of fitness for purpose, the warranty of quality or the guarantee – may be communicated to the business either verbally or in writing.

The business is obliged to investigate any verbal complaint immediately and, where necessary, take corrective action. If the consumer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, the business is obliged to draw up a report on the complaint and its position on the matter without delay, and to hand a copy of this report to the consumer on the spot in the case of a verbal complaint made in person, in the case of a verbal complaint made by telephone or via another electronic communications service, send it to the consumer within 30 days at the latest – in accordance with the provisions governing responses to written complaints – at the same time as the substantive reply. The record of the complaint must contain the following:

the consumer’s name, address,
the place, time and manner of lodging the complaint,
a detailed description of the consumer’s complaint, a list of the papers, documents and other evidence submitted by the consumer,
a statement from the business setting out its position on the consumer’s complaint, provided that the complaint can be investigated immediately,
the signature of the person drawing up the report and – with the exception of verbal complaints made by telephone or via other electronic communications services – the consumer’s signature,
the place and time at which the minutes were drawn up,
in the case of a verbal complaint made by telephone or via another electronic communications service, the complaint’s unique reference number.

The written complaint must be submitted to the company – unless otherwise provided for in a directly applicable legal act of the European Union – upon receipt it is obliged, within thirty days, to provide a substantive response in writing, supported by documentary evidence, and to take steps to ensure that the information is communicated. The business is obliged to give reasons for its decision to reject the complaint. If the complaint is rejected, the business is obliged to inform the consumer in writing as to which authority or conciliation body may be approached regarding the complaint, depending on its nature. This information must also include the registered office, telephone and internet contact details, and postal address of the competent authority or the conciliation body responsible for the consumer’s place of residence or stay. The Seller has not made a general declaration of submission.

Should any consumer dispute between the Seller and the consumer not be resolved through negotiation, the following options for seeking redress are available to the consumer:

Consumer protection proceedings

Complaints may be lodged with the consumer protection authorities. If a consumer believes that their consumer rights have been infringed, they are entitled to lodge a complaint with the consumer protection authority with jurisdiction over their place of residence. Following an assessment of the complaint, the authority will decide whether to initiate consumer protection proceedings. The primary administrative duties relating to consumer protection are carried out by the metropolitan and county government offices with jurisdiction over the consumer’s place of residence; their contact details can be found here:

Consumer Protection Department, Budapest Capital City Government Office Address: 1117 Budapest, 4/b Prielle Kornélia Street. Email: fogyasztovedelem@bfkh.gov.hu Telephone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: the territory of the capital city of Budapest	Consumer Protection Department, Pest County Government Office Address: 1072 Budapest, Nagy Diófa Street 10–12. Email: fogyved@pest.gov.hu Telephone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Pest County

Consumer Protection Department, Bács-Kiskun County Government Office Address: 6000 Kecskemét, Szent István krt. 19/A. Postal address: 6001 Kecskemét, PO Box 189. Email: fogyasztovedelem@bacs.gov.hu Telephone number: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Bács-Kiskun County	Consumer Protection Department, Baranya County Government Office Address: 7630 Pécs, Hengermalom Street 2. Postal address: 7630 Pécs, Hengermalom u. 2. Email: fogyasztovedelem@baranya.gov.hu Telephone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Baranya County

Consumer Protection Department, Békés County Government Office Address: 5600 Békéscsaba, József Attila Street 2–4. Postal address: 5600 Békéscsaba, József Attila Street 2–4. Email: fogyved@bekes.gov.hu Telephone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Békés County	Consumer Protection Department, Borsod-Abaúj-Zemplén County Government Office Address: 3527 Miskolc, 20 József Attila Street. Email: fogyasztovedelem@borsod.gov.hu Telephone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Borsod-Abaúj-Zemplén County

Consumer Protection Department, Csongrád-Csanád County Government Office Address: 1 Rákóczi Square, 6722 Szeged. Postal address: 6722 Szeged, Rákóczi tér 1. Email: fogyasztovedelem@csongrad.gov.hu Telephone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Csongrád-Csanád County	Consumer Protection Department, Fejér County Government Office Address: 8000 Székesfehérvár, 8 Honvéd Street. Email: fogyved@fejer.gov.hu Telephone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Fejér County

Consumer Protection Department, Győr-Moson-Sopron County Government Office Address: 9022 Győr, Türr István Street, 7. Email: fogyasztovedelem@gyor.gov.hu Telephone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Győr-Moson-Sopron County	Consumer Protection Department, Hajdú-Bihar County Government Office Address: 4025 Debrecen, 46 Széchenyi Street. Postal address: 4025 Debrecen, 46 Széchenyi Street. Email: fogyasztovedelem@hajdu.gov.hu Telephone number: 06 52 533 924 Fax: 06 52 504 105 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Hajdú-Bihar County

Consumer Protection Department, Heves County Government Office Address: 9 Kossuth L. Street, 3300 Eger. Postal address: 3301 Eger, PO Box 216. Email: fogyved@heves.gov.hu Telephone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Heves County	Consumer Protection Department, Jász-Nagykun-Szolnok County Government Office Address: 5000 Szolnok, Indóház Street 8. Email: jasz.fogyved@jasz.gov.hu Telephone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Jász-Nagykun-Szolnok County

Consumer Protection Department, Komárom-Esztergom County Government Office Address: 2800 Tatabánya, 2 Bárdos László Street. Email: fogyasztovedelem.meff@komarom.gov.hu Telephone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Komárom-Esztergom County	Consumer Protection Department, Nógrád County Government Office Address: 3100 Salgótarján, 54 Karancs út. Email: fogyved@nograd.gov.hu Telephone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Nógrád County

Consumer Protection Department, Somogy County Government Office Address: 7400 Kaposvár, Vásártéri út 2. Email: fogyasztovedelem@somogy.gov.hu Telephone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Somogy County	Consumer Protection Department, Szabolcs-Szatmár-Bereg County Government Office Address: 10 Hatzel Square, 4400 Nyíregyháza. Postal address: 4401 Nyíregyháza, PO Box 77. Email: fogyasztovedelem@szabolcs.gov.hu Telephone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Szabolcs-Szatmár-Bereg County

Consumer Protection Department, Tolna County Government Office Address: 3 Kiskorzó Square, 7100 Szekszárd. Email: fogyasztovedelem@tolna.gov.hu Telephone number: (74) 795-384 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Tolna County	Consumer Protection Department, Vas County Government Office Address: 9700 Szombathely, 7 Wesselényi Street. Postal address: 9702 Szombathely, PO Box 24. Email: fogyasztovedelem@vas.gov.hu Telephone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Vas County

Consumer Protection Department, Veszprém County Government Office Address: 1 Kistó Street, 8200 Veszprém. Postal address: 8200 Veszprém, 1 Kistó Street. Email: fogyasztovedelem@veszprem.gov.hu Telephone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Veszprém County	Consumer Protection Department, Zala County Government Office Address: 8900 Zalaegerszeg, 22 Pintér Máté Street. Postal address: 8900 Zalaegerszeg, 22 Pintér Máté Street. Email: fogyasztovedelem.zala@zala.gov.hu Telephone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Zala County

Court proceedings

The customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings in accordance with Act V of 2013 on the Civil Code, and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation proceedings

Should we reject your consumer complaint, you are entitled to refer the matter to the competent Conciliation Board for your place of residence or stay, or to the Conciliation Board specified by you in your application. A prerequisite for initiating proceedings before the Conciliation Board is that the consumer must first attempt to resolve the dispute directly with the business concerned.

Unless the consumer requests a face-to-face hearing, the conciliation body shall conduct the hearing online, without the parties being physically present, (hereinafter: ‘online hearing’).

The company is under an obligation to cooperate in the conciliation panel proceedings; as part of this, we are required to submit our written response to the conciliation panel within the specified time limit upon the panel’s request. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the business is obliged to ensure the participation of a person authorised to reach a settlement at the hearing. At an online hearing, the undertaking’s representative authorised to reach a settlement must participate online. If the consumer requests a face-to-face hearing, the undertaking’s representative authorised to reach a settlement must at least participate in the hearing online.

Further information on Conciliation Boards is available here: https://www.bekeltetes.hu

Contact details for the various regional Conciliation Boards:

Budapest Conciliation Board
Registered office: Budapest
Area of jurisdiction: Budapest

Contact details:
Address: 1016 Budapest, Krisztina krt. 99, 1st floor, flat 111.
Postal address: 1253 Budapest, PO Box 10.
Telephone number: 06-1-488-2131
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

Baranya County Conciliation Board
Registered office: Pécs
Area of jurisdiction: Baranya County, Somogy County, Tolna County

Contact details:
Address: 7625 Pécs, 36 Majorossy I. Street.
Telephone number: 06-72-507-154
Email: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Registered office: Miskolc
Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact details:
Address: 3525 Miskolc, 1 Szentpáli Street.
Telephone number: 06-46-501-091
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Board
Registered office: Szeged
Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact details:
Address: 8–12 Párizsi krt., 6721 Szeged.
Telephone number: 06-62/549-392
Email: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu

Fejér County Conciliation Board
Registered office: Székesfehérvár
Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Contact details:
Address: 8000 Székesfehérvár, Hosszúsétatér 4–6.
Telephone number: 06 22 510 310
Email: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
Registered office: Győr
Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Contact details:
Address: 10/a Szent István út, 9021 Győr.
Telephone number: 06-96-520-217
Email: bekelteto.testulet@gymsmkik.hu
Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
Registered office: Debrecen
Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact details:
Address: 4025 Debrecen, Vörösmarty Street 13–15.
Telephone number: 06 52 500 710, +36 52 500 745
Email: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu

Pest County Conciliation Board
Registered office: Budapest
Area of jurisdiction: Pest County

Contact details:
Address: 1055 Budapest, Balassi Bálint Street 25, Flat IV/2.
Telephone number: 06-1-792-7881
Email: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu

Conciliation Board proceedings in the case of persons who do not qualify as consumers

Under the Consumer Protection Act, for the purposes of proceedings before the Conciliation Board, a ‘consumer’ is defined as a civil organisation, a religious legal entity, a block of flats, housing co-operatives, which purchase, order, receive, use or make use of goods, or are the addressees of commercial communications or offers relating to such goods.

The Conciliation Board is authorised to monitor and investigate whether consumer quality standards are being met. The rules set out under the Conciliation Board govern the procedure.

Copyright

Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website constitutes a copyright work; consequently, every part of it is protected by copyright. Pursuant to Section 16(1) of the Copyright Act, the unauthorised use of the graphic and software solutions and computer programs contained on the website, as well as the use of any application capable of modifying the website or any part thereof, is prohibited. Any material taken from the website or its database may only be reproduced, even with the written consent of the copyright holder, by providing a link to the website and citing the source. The copyright holder is: Natasa Viktória Nábozny e.v.

Following a successful purchase, the Buyer acquires a right of use, unlimited in time and geographical scope, in respect of the knowledge materials; however, this right does not extend to reproduction, communication to the public, or to reproduction, adaptation or placing on the market.

Copyright in relation to training courses

All published materials for the course Protected by copyright! Without the prior written consent of the copyright holder, the presentations and any related documents – whether in the form of audiovisual, written or graphic content – may not be reproduced or communicated, either in part or in full, in any form or context, whether by electronic or mechanical means, including public presentations or courses, other forms of training, any form of online publication, photocopying, recording, or any form of electronic information and data storage.

Unauthorised use may result in criminal and civil law consequences, as well as claims for damages.

Other reviews

Feedback received via email or on social media may also be used as customer reviews.

Partial invalidity, code of conduct

If any provision of these General Terms and Conditions is legally deficient or invalid, the remaining provisions of the contract shall nevertheless remain in force, and the provisions of the relevant legislation shall apply in place of the invalid or deficient provision.

The Seller does not have a code of conduct in accordance with the Act on the Prohibition of Unfair Commercial Practices against Consumers.

The functioning of digital content, technical protection measures

The servers hosting the data displayed on the website have an annual uptime of over 99.9%. Regular backups are taken of the entire data set, so that the original data can be restored in the event of a problem.The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored using encryption of an appropriate strength, and we utilise hardware-based support built into the processor for its encryption.

Information on the essential characteristics of services and goods

On the website, we provide information on the key features of the services and goods available for purchase in the descriptions provided for each service and item.

Correcting data entry errors – Responsibility for the accuracy of the data provided

During the ordering process, you can amend the details you have entered at any time before finalising your order (clicking the ‘Back’ button in your browser will take you to the previous page, so you can correct the details even if you have already moved on to the next page). Please note that it is your responsibility to ensure that the details you provide are entered accurately, as the Goods and services will be invoiced and delivered on the basis of the details you provide. Please note that an incorrectly entered email address or a full mailbox may result in the confirmation not being delivered and may prevent the contract from being concluded.

Use of the website

How to register for a workshop and order an e-book, course, learning materials or programme.

Access to the Website’s content and making a purchase do not require registration.

You can register via the product page for the relevant course, learning resource, e-book or workshop. The product page contains all the information relating to the e-book, learning resource, course or workshop.

If you would like to order the learning materials, course, workshop or e-book, please click on the „Order” button.

After clicking the ‘Place Order’ button, a form will appear; once you have entered your details and selected a payment method, click the ‘Pay’ button to finalise your order. After clicking the ‘Pay’ button, depending on your chosen payment method, you will be redirected to the secure OTP Simple interface and/or the details required for payment will be sent to you by email. You will receive an email notification regarding the outcome of your credit card payment (whether successful or unsuccessful) and, in the case of an unsuccessful payment, details on how to proceed.

In the case of group workshops, courses or seminars, the programme will become available at the advertised time, either in person or online, in accordance with the information provided in the information letter sent in advance.

When purchasing online or individual learning materials, courses or e-books, the learning materials will be made available via a secure online platform via the link provided in the confirmation email sent after purchase.

The course materials are available for download; the link to access them will be sent by email.

Responsibility in relation to workshops, e-books, online learning materials and courses

The Seller undertakes to:

ensure that the website is accessible,
compiles e-books, online learning materials and workshops to the best of their professional ability.

The seller accepts no liability for:

in the event that the web browser used by the Customer does not function correctly,
if the Customer is unable to access the Website due to a fault on the part of their internet service provider,
if the Customer uses the Website in a manner inconsistent with its intended purpose,
for meeting the Customer’s prior expectations,
for the consequences arising from the application of the knowledge and experience acquired,
in order to determine how the Customer uses the information provided.

The Seller hereby informs Buyers that the workshops do not fall within the scope of the Adult Education Act; in other words, the workshops are not subject to either notification or authorisation. The aim of the workshops is to impart information and knowledge relating to self-development and self-awareness.

The seller would like to point out that certain training courses issue an Adult Education Certificate to those who complete the course. The Certificate awarded at the end of the course attests to knowledge that can assist in improving one’s well-being and in the process of self-development. The certificate does not qualify the holder to work independently; rather, it is intended to complement existing qualifications.

The aim of other training courses is for the knowledge shared by the trainer to help participants maintain their health, or, in the event of existing health issues, to be used as a complementary approach to support themselves or others. The course material is based on the personal experiences, professional qualifications and studies of the trainer, Natasa Nábozny; however, it should not be regarded as medical advice and does not replace the necessary healthcare services. Upon successful completion of the course and passing the examination, the trainer will issue an Adult Education Certificate. This certificate attests to the acquisition of the knowledge required to carry out „activities aimed at improving physical well-being”.

The Buyer may use the Website and the educational materials solely at their own risk and accepts that the Seller shall not be liable for any pecuniary or non-pecuniary damage arising from such use, whether caused intentionally, or liability arising from a breach of contract that results in harm to human life, physical integrity or health.

The Customer must ensure that, whilst using the Website, they do not infringe the rights of third parties or breach any legislation, either directly or indirectly. The Customer is fully and solely responsible for their own conduct.

The Customer acknowledges that, should the workshop/course have been advertised as requiring in-person attendance, the Seller may decide, in the absence of a sufficient number of participants, to postpone the workshop, to hold it at a venue other than that previously advertised, or to hold it online instead of in person as previously advertised.

Finalising the order (submitting a quotation)

If you are satisfied that the contents of your basket correspond to the services and goods you wish to order, and that your details are correct, you may complete your order by clicking on the „Pay or Order” button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders subject to these General Terms and Conditions, you are deemed to be the offeror.

By clicking the „Pay or Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration – subject to the Seller’s confirmation in accordance with these General Terms and Conditions – entails an obligation to pay. The Seller is obliged to confirm receipt of the order to the Buyer electronically without delay. If this confirmation does not reach the Buyer within a reasonable timeframe depending on the nature of the service, but no later than 48 hours, the Buyer shall be released from any binding offer or contractual obligation.

Order processing, conclusion of the contract

You may place an order at any time. The Seller will confirm your offer by email within 48 hours of you submitting it at the latest. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email inbox.

Terms of payment for courses and seminars

An advance payment, registration fee or the full amount must be paid by bank transfer for the courses/programmes/seminars.

Payment of the course fee by the participant constitutes the conclusion of a contract for the provision of the service, the performance of which takes place through the delivery of the course. If a participant does not attend the course, this is at their own risk and does not release them from their contractual obligations.

Cancellation or withdrawal after the course has begun, or a request made after the course has ended, whereby the service user wishes to attend the same course at a different time without paying the fee again, cannot be fulfilled.

If an applicant wishes to pay the course fee in a single instalment at the time of enrolment, in the event of cancellation, the amount equivalent to the registration fee shall constitute the flat-rate compensation, any amount exceeding the flat-rate compensation incurred due to non-attendance, i.e. the difference between the full fee and the advance payment, shall be refunded by the Training Provider, less a bank and administration fee of 5,000 HUF. The provisions regarding refunds – including the enforcement of the flat-rate compensation plus administrative costs – shall also apply in cases where the Applicant pays an amount higher than the registration fee, but which does not amount to the full cost of the course, yet fails to attend the course or cancels it in advance.

By paying the fee, the student acknowledges that the course will be held in person provided that at least four people have enrolled. Should the number of participants fall below this threshold (1–3 people), the course will be delivered entirely online, including the practical session. Where justified, the in-person practical session may also be followed online.

Terms of payment for individual consultations and meetings

48 órán belül lemondott időpont esetén a szolgáltatás megtartottnak minősül, a díj kiszámlázásra kerül.
Ha valaki többször, 48 órán belül mondja le az időpontot, a Szolgáltató nem köteles további időpontokat biztosítani.
Az ülésekre 15 000 ft előleg utalással, a 2 óránál hosszabb alkalmakra 30% előleg befizetésével lehet jelentkezni. 48 órán belüli lemondás esetén az előleg automatikusan elveszik, továbbá a fennmaradó összeg is kiszámlázásra kerül.
Fees and payments are made in accordance with the information relating to the service in question.
If paying by SZÉP card or bank transfer, the payment must be received no later than 48 hours before the service is provided.

Payment methods

Simple credit/debit card payment (OTP Group)

The SimplePay Online Payment System is developed and operated by SimplePay Zrt. SimplePay Zrt. is a member of the OTP Group.

Customers using the service can choose SimplePay’s simple and secure payment solution when shopping online. They can then complete their payment via the SimplePay interface in the usual way.

The payment process is the same as that offered by banks as part of similar services. Throughout the service, SimplePay continuously monitors transactions with the user’s – and thus the cardholder’s – security in mind, and helps to prevent unexpected incidents.

WHAT ARE THE STEPS INVOLVED IN THE TRANSACTION?

By clicking on the „Pay” button, you will be redirected to the SimplePay payment page, where you can initiate the transaction by entering your credit card details.
Once you have entered your card details, please check that they are correct.
Processing of the transaction begins in the bank’s processing systems.
You will also be notified of your payment result by email, and the SimplePay system will redirect you back to the online shop’s website.

Simple bank transfer (OTP Group)

You can also make payments by bank transfer conveniently, quickly and securely via the OTP Simple online payment system.
For further information: https://www.otpsimple.hu/

PayPal

PayPal is available to shoppers in over 200 countries, offering a simple and secure way to pay
as a payment method.

PayPal offers a number of benefits that make shopping easier and faster, whilst keeping your financial details secure:

An email address and a password. That’s all you need to make payments or transfer money via PayPal. And you can leave your bank card in your wallet.
You don’t need to top up your PayPal account to make a payment. All you need to do is link your bank card to your PayPal account – and, in fact, you only need to do this once, at the start.
PayPal is a globally recognised payment method that guarantees secure transactions, allowing you to pay for goods online in 26 different currencies.
Sign up for PayPal and make payments more easily in our online shop!

Bank transfer

You may also settle the payment for goods and services by bank transfer.

Bank transfer

The Buyer may also pay the price of the e-book or workshop/course by making a direct payment into the Seller’s bank account at the Seller’s bank.

Delivery methods, delivery charges

Online fulfilment

There is no physical delivery of e-books and online learning materials available for purchase; the Customer can access the purchased e-book, online learning material or course either by email or via the online platform.

You will not be charged any fees.

Deadline for completion

Where the Buyer is a consumer, unless the Parties agree otherwise, the Seller shall, without delay following the conclusion of the contract, but no later than within thirty days, make the Goods or service available to the Buyer.

In light of the above, the standard delivery period for the order is a maximum of 8 days from the date of order confirmation. The Seller shall provide information on any delivery times that may differ from this (but which shall not exceed 30 days) for each method of delivery.

In the event of a delay on the part of the Seller, the Buyer shall be entitled to take action against the Seller in accordance with Act V of 2013 on the Civil Code.

Where a workshop, course or seminar is purchased, it will take place on the date announced in advance.

Reservation of rights, ownership clause

If you have previously placed an order but did not accept delivery (excluding cases where you exercised your right of withdrawal), or the Goods were returned to the Seller marked as ‘unclaimed’, the Seller shall make fulfilment of the order conditional upon advance payment of the purchase price and delivery costs.

The Seller may withhold delivery of the purchased Goods until it is satisfied that payment for the Goods has been successfully made using the electronic payment solution (including cases where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of their Member State and, due to currency conversion and bank charges and fees, the Seller does not receive the full amount of the purchase price and delivery charge). If the price of the Goods has not been paid in full, the Seller may request the Buyer to make up the shortfall in the purchase price.

Sales abroad

The Seller makes no distinction between customers using the Website within Hungary and those outside Hungary but within the European Union. Unless otherwise provided for in these General Terms and Conditions, the Seller shall ensure the delivery/collection and provision of the ordered Goods and services within Hungary.

The provisions of these General Terms and Conditions shall also apply to purchases made outside Hungary, provided that, in accordance with the provisions of the relevant regulation, for the purposes of this clause, a ‘buyer’ is defined as a consumer who is a national of a Member State, or who is resident in a Member State, or an undertaking established in a Member State, which purchases goods or uses services within the European Union solely for the purposes of end-use, or acts with that intention. A consumer is defined as a natural person acting for purposes which fall outside the scope of their commercial, industrial, craft or professional activities.

The language of communication and transactions is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s Member State.

The Seller is not obliged to comply with any non-contractual requirements laid down in the national law of the Buyer’s Member State in relation to the Goods and services concerned, such as labelling or sector-specific requirements, nor is the Seller obliged to inform the Buyer of these requirements.

Unless otherwise specified by the seller, Hungarian VAT applies to all goods and services.

The Customer may exercise their legal remedies in accordance with these General Terms and Conditions.

Where an electronic payment method is used, payment shall be made in the currency specified by the Seller,

The Seller may withhold delivery of the Goods and Services until it is satisfied that payment of the price of the Goods and Services and the delivery charge has been made successfully and in full using the electronic payment solution (including cases where, for Goods and Services paid for by bank transfer, the Buyer transfers the purchase price (including delivery charges) in the currency of their Member State, and due to currency conversion and bank charges, and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods and Services has not been paid in full, the Seller may request the Buyer to make up the shortfall in the purchase price.

The Seller ensures that delivery options available to Hungarian customers are also available to customers outside Hungary for the purpose of delivering goods and services.

Where the Customer is entitled, in accordance with the General Terms and Conditions, to request delivery of the Goods to Hungary or to any other Member State of the European Union, a non-Hungarian Customer may also make such a request using any of the delivery methods specified in the General Terms and Conditions.

Where the Customer is entitled, in accordance with the General Terms and Conditions, to collect the Goods in person from the Seller, this option is also available to customers residing outside Hungary.

In addition, the Customer may request that the Goods be dispatched abroad at their own expense. Hungarian customers are not entitled to this right.

The Seller shall fulfil the order once the delivery charge has been paid; if the Buyer fails to pay the delivery charge to the Seller or does not arrange their own delivery by the pre-agreed date, the Seller shall terminate the contract and refund the purchase price paid in advance to the Buyer.

Consumer information pursuant to Government Decree No. 45/2014 (26 February)

Information on the consumer’s right of withdrawal and termination

According to Section 8:1(1)(3) of the Civil Code, a ‘consumer’ is defined as a natural person acting outside the scope of their profession, self-employment or business activities; therefore, Legal entities may not exercise the right of withdrawal!

Under Section 20 of Government Decree No. 45/2014 (26 February), the consumer is entitled to terminate the contract without giving any reason. In the case of a contract for the provision of services, the consumer may exercise this right of termination within fourteen days of the date on which the contract was concluded.

The consumer may exercise their right of withdrawal in the case of the sale of goods:

(a)In the case of a contract for the sale and purchase of goods
(aa)the Goods,
(ab) In the case of the sale of multiple Goods, where the delivery of the individual Goods takes place at different times, the last Good delivered,
ac) in the case of goods consisting of several items or pieces, the last item or piece to be supplied,
(ad) If the goods are to be supplied on a regular basis within a specified period, the consumer may exercise this right within 14 days of the date on which the first delivery is taken over by the consumer or by a third party designated by the consumer, other than the carrier.

If the consumer has made an offer to conclude a contract, the consumer is entitled to the right to withdraw the offer before the contract is concluded, which terminates the obligation to honour the offer in relation to the conclusion of the contract.

If the Seller has failed to inform the consumer of the time limit and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree), as well as the model declaration set out in Annex 2, the withdrawal period set out above shall be extended by 12 months. If the Seller has provided the consumer with information regarding the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period available for withdrawal or termination shall expire on the 14th day following the provision of such information.

Voluntary withdrawal period

In addition to the provisions set out in Government Decree No. 45/2014. (26 February 2014), the Seller voluntarily grants additional time to exercise the right of withdrawal; thus, the withdrawal period in the online shop is a total of 30 days, which does not preclude the exercise of the right of withdrawal as provided for by law.

The conditions for exercising the right of withdrawal granted on a voluntary basis are the same as those for exercising the right of withdrawal provided for in the Regulation.

Declaration of withdrawal and termination; exercising the consumer’s right of withdrawal and termination

The consumer may exercise the right granted under Section 20 of Government Decree No. 45/2014 (26 February) by making an unambiguous statement to that effect, or by using the model statement available for download from the website. In the case of withdrawal or termination in writing, it is sufficient to send the notice of withdrawal or termination within 14 days.

The validity of a consumer’s notice of termination or withdrawal

The right of termination and withdrawal shall be deemed to have been exercised within the time limit if the consumer sends their notice within that time limit.

In the case of withdrawal or termination in writing, it is sufficient to send the notice of withdrawal or termination within the specified time limit.

It is for the consumer to prove that they have exercised their right of termination or withdrawal in accordance with this provision.

The Seller is obliged to acknowledge receipt of the consumer’s notice of termination or withdrawal on an electronic medium upon its receipt.

The Seller’s obligations in the event of termination or withdrawal by the consumer

The Seller’s obligation to refund

If the consumer terminates the contract or withdraws from it in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall, no later than fourteen days from the date of the notice of termination, or withdrawal, the Seller shall refund the full amount paid by the consumer as consideration, including any costs incurred in connection with the performance of the contract, if such costs were charged, including delivery costs.

If the consumer terminates a contract for the provision of a service after performance has commenced, they shall be obliged to pay the Seller a fee proportionate to the service performed up to the date on which the Seller was notified of the termination. The proportionate amount payable by the consumer shall be calculated on the basis of the total amount of the consideration specified in the contract, plus tax. If the consumer proves that the total amount calculated in this way is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract.

Where a consumer exercises their right to terminate a contract for the provision of a service, they shall not be liable for the full or partial costs of performing that contract if:

(a) the business failed to inform the consumer of the following:
(aa) the deadline and other conditions for exercising the right of termination, and a model notice of termination
(ab) the consumer did not request that the service be commenced before the expiry of the notice period.

Additional costs

If the consumer expressly chooses a method of delivery other than the least expensive standard method of delivery, the Seller shall not be obliged to reimburse the resulting additional costs. In such cases, our obligation to reimburse is limited to the amount of the standard delivery charges indicated.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has provided conclusive proof that they have been returned; whichever occurs first shall apply. We are unable to accept parcels sent cash on delivery or with postage due.

The consumer’s obligations in the event of withdrawal or termination

Returning the Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (26 February), they are obliged to return the Goods without delay, but no later than fourteen days from the date of notification of withdrawal, or to hand them over to the Seller or to a person authorised by the Seller to take delivery of the Goods. The return shall be deemed to have been made within the time limit if the consumer dispatches the Goods before the expiry of that time limit.

Bearing the direct costs associated with returning the Goods

The consumer shall bear the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the Seller also sells the Goods in a shop, and the consumer exercises their right of withdrawal in person at the business’s premises, they are entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside business premises or at a distance – concluded outside business premises or at a distance, they are obliged to pay the business a fee proportionate to the service performed up to the date on which the business was notified of the cancellation. The proportionate amount payable by the consumer shall be determined on the basis of the total amount of the consideration specified in the contract, plus tax. If the consumer proves that the total amount calculated in this way is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned cash on delivery or with postage payable by the recipient.

The consumer’s liability for depreciation

The consumer is liable for any depreciation resulting from use exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.

In the case of a contract for the provision of Services or the sale and purchase of Goods, the right of withdrawal may not be exercised in the following circumstances

The consumer may not exercise their right of withdrawal or termination once they have gained access to the digital content (digital teaching materials, educational materials, online videos, other publications, restricted-access platforms).

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree No. 45/2014 (II.26.):

in the case of a contract for the provision of services, after the service has been performed in full; however, where the contract gives rise to a payment obligation on the part of the consumer, only if performance commenced with the consumer’s express prior consent and with the consumer’s acknowledgement that they would lose their right of withdrawal as soon as the trader had fully performed the contract;
in respect of Goods or services where the price or fee is not within the control of the financial services firm, the right of withdrawal may be exercised within the specified time limit, subject to any fluctuations in the price or fee;
in the case of Goods that are not prefabricated and which have been manufactured in accordance with the consumer’s instructions or at their express request, or in the case of Goods that have been clearly personalised for the consumer;
in respect of perishable goods or goods that retain their quality for only a short period;
in respect of Goods in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened following delivery (Please note that in respect of Goods in sealed packaging, which, for health or hygiene reasons, cannot be returned once the sealed packaging has been opened following delivery, any use necessary to ascertain the nature, characteristics and functioning of the Goods will result in the loss of the right of withdrawal.);
in respect of Goods which, by their very nature, become inseparably mixed with other Goods following delivery;
in respect of an alcoholic beverage whose actual value depends on market fluctuations beyond the control of the business, and the price of which was agreed by the parties at the time the contract of sale was concluded, but performance of the contract does not take place until after the thirtieth day following its conclusion;
in the case of a contract for the provision of services where the trader visits the consumer at the consumer’s express request in order to carry out urgent repair or maintenance work;
the sale and purchase of audio or video recordings in sealed packaging, as well as copies of computer software, where the consumer has opened the packaging following delivery;
with regard to newspapers, journals and periodicals, with the exception of subscription contracts;
in the case of contracts concluded by public tender;
a contract for the provision of accommodation (other than services for residential purposes), transport, car hire, contracts for services relating to catering or leisure activities, where a specific performance date or deadline has been stipulated in the contract;
in respect of digital content supplied on a non-tangible medium, where the trader has commenced performance with the consumer’s express prior consent, and the consumer, at the time of giving that consent, acknowledged that they would lose their right of withdrawal once performance had commenced;
If you are entitled to exercise your right of termination but have already used the service, you are obliged to pay the Seller the consideration for the service already used. The Seller shall determine the consideration for the service used on the basis of the total amount of the consideration, including tax, based on the market value of the services provided up to the date of termination of the contract.

Information on product guarantees and guarantees of fitness for purpose relating to consumer contracts, concerning the guarantee of conformity of goods and services

This section of the consumer information has been drawn up pursuant to the authorisation granted under Section 11(5) of Government Decree No. 45/2014 (II.26.), taking into account Annex 3 to Government Decree No. 45/2014 (II.26.) , taking into account Annex 3 to Government Decree No. 45/2014 (II.26.).

This Consumer Information applies exclusively to Buyers who are classified as consumers; the rules applicable to Buyers who are not classified as consumers are set out in a separate chapter.

Requirements for performance in accordance with the contract in the case of a consumer contract

Requirements for performance in accordance with the contract, generally applicable to goods sold under a consumer contract and goods containing digital elements

The Goods and the performance must comply with the requirements set out in Government Decree No. 373/2021 (30 June) at the time of performance.

In order for performance to be deemed to be in accordance with the contract, the Goods forming the subject-matter of the contract must

it must comply with the description, quantity, quality and type specified in the contract, and must possess the functionality, compatibility, interoperability and other characteristics specified in the contract
it must be fit for any purpose specified by the consumer, which the consumer brought to the Seller’s attention no later than at the time the contract was concluded, and which the Seller accepted
must include all accessories specified in the contract, together with the user guide – including instructions for commissioning, installation instructions and customer support – and
It must provide the updates specified in the contract.

Furthermore, for performance to be deemed to be in accordance with the contract – and for the Goods forming the subject-matter of the contract

it must be suitable for the purposes prescribed by legislation, technical standards or, in the absence of technical standards, the applicable code of practice for goods of the same type
it must possess the quantity, quality, performance and other characteristics that the Consumer may reasonably expect – in particular with regard to functionality, compatibility, accessibility, continuity and safety – which are customary for Goods of the same type, taking into account any public statements made by the Seller, its representative or any other person involved in the supply chain regarding the specific characteristics of the Goods, in particular those made in advertisements or on labels
it must be supplied with the accessories and instructions that a consumer could reasonably expect – including the packaging and instructions for installation – and
It must correspond to the characteristics and description of the Goods presented by the business as a sample or model, or made available as a trial version, prior to the conclusion of the contract.

The Goods need not comply with the above public statement if the Seller proves that

he was not aware of the public statement, nor was he required to be aware of it
the public statement had already been duly corrected by the time the contract was concluded, or
the public statement could not have influenced the entitled party’s decision to enter into the contract.

Requirements for performance in accordance with the contract in the case of the sale and purchase of goods sold under a consumer contract

The Seller shall be deemed to have performed the contract defectively if the defect in the goods arises from their improper installation, provided that

(a) commissioning forms part of the contract of sale and was carried out by the Seller, or was carried out under the Seller’s responsibility; or
(b) the consumer was required to carry out the installation, and the improper installation is the result of deficiencies in the installation instructions provided by the Seller – or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, under the terms of the contract of sale, the goods are commissioned by the Seller, or if commissioning is carried out under the Seller’s responsibility, performance shall be deemed to have been completed by the Seller once commissioning has been completed.

Where, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or a digital service over a specified period, the Seller shall be liable for any defect in the goods relating to the digital content, provided that, in the case of continuous supply for a period not exceeding two years, the defect occurs or becomes apparent within two years of the performance of the contract.

Requirements for performance in accordance with the contract in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of any updates to the digital content of the goods or to the related digital service – including security updates – that are necessary to maintain the goods’ conformity with the contract, and must ensure that the consumer actually receives them.

The Seller must make the update available if the contract of sale

provides a one-off supply of digital content or a digital service, then, having regard to the nature and purpose of the goods and digital elements, as well as the specific circumstances and the nature of the contract, this is what the consumer could reasonably expect; or
If the digital content involves the continuous provision of a service over a specified period, then, in the case of a continuous service lasting no more than two years, the supplier must ensure this for a period of two years from the date of supply of the goods.

If the consumer fails to install the updates provided within a reasonable period of time, the Seller shall not be liable for any defect in the goods if such defect arises solely from the failure to apply the relevant update, provided that:

(a) the Seller has informed the consumer of the availability of the update and of the consequences of the consumer’s failure to install it; and
(b) Failure by the consumer to install the update, or incorrect installation of the update by the consumer, shall not be attributed to any shortcomings in the installation instructions provided by the Seller.

There shall be no finding of defective performance if, at the time the contract was concluded, the consumer was specifically informed that a particular characteristic of the goods differed from those described herein, and, at the time the contract of sale was concluded, the consumer specifically and expressly accepted this difference.

Requirements for performance in accordance with the contract in the case of the sale of digital content and the provision of digital services under a consumer contract

The Seller shall supply the digital content or provide the digital service to the consumer. Unless otherwise agreed by the parties, the Seller shall, following the conclusion of the contract and without undue delay, supply the digital content to the consumer or provide the digital service to the consumer in the latest version available at the time the contract was concluded.

The service is deemed to have been performed if

the digital content, or any means necessary to access it or suitable for downloading it, has been supplied to the consumer or to a physical or virtual device chosen by the consumer for that purpose; or
the digital service has become available to the consumer, or has become available to the physical or virtual device selected by the consumer for that purpose.

The Seller must ensure that the consumer is notified of any updates to the digital content or digital service – including security updates – that are necessary to maintain the digital content or digital service in conformity with the contract, and that they receive them.

The Seller shall make the update available

ensures the supply of digital content or the provision of a digital service for the duration specified in the contract, where the contract provides for a continuous service supplied over a specified period; or
ensures this for a period that the consumer may reasonably expect, taking into account the type and purpose of the digital content or digital service, the circumstances in which the contract was concluded and the terms of the contract, as well as the prevailing customs and practices of the parties concerned, where the contract provides for a one-off service or a series of individual service acts.

Where, under the terms of the contract, the supply of digital content or the provision of a digital service takes place continuously over a specified period, the conformity of the digital content or digital service with the contract must be ensured throughout the entire duration of the contract.

If the consumer fails to install the updates provided by the Seller within a reasonable period of time, the Seller shall not be liable for any fault in the service if such fault arises solely from the failure to apply the relevant update, provided that:

the Seller has informed the consumer of the availability of the update and of the consequences of the consumer’s failure to install it; and
Failure by the consumer to install the update, or incorrect installation of the update by the consumer, shall not be attributed to any shortcomings in the installation instructions provided by the Seller.

There shall be no finding of defective performance if, at the time the contract was concluded, the consumer was specifically informed that a particular characteristic of the digital content or digital service differed from the requirements set out herein, and, at the time the contract was concluded, the consumer specifically and expressly accepted that deviation.

The Seller shall be deemed to have failed to perform its obligations if the fault in the digital content service or the provision of the digital service arises from the consumer’s improper integration of the service into their digital environment, provided that:

the integration of the digital content or digital service was carried out by the Seller, or the integration was carried out under the Seller’s responsibility; or
The consumer is responsible for integrating the digital content or digital service, and the improper integration was caused by shortcomings in the integration instructions provided by the Seller.

If the contract provides for a one-off service or a series of individual service activities, the Seller shall be liable for any defect – including updates and security updates necessary to maintain conformity with the contract – which exists at the time of performance in the case of the supply of digital content or the provision of a digital service.

If the contract provides for the continuous supply of digital content or a digital service over a specified period, the Seller shall be liable for any defect in the digital content or digital service, provided that the defect occurs or becomes apparent during the period specified in the contract.

Where the contract provides for a one-off service or a series of individual service acts, it shall be presumed, unless the contrary is proved, that any defect identified by the consumer within one year of the date of performance already existed at the time of performance. However, the Seller shall not be deemed to have failed to perform if they prove that the consumer’s digital environment is not compatible with the technical requirements of the digital content or digital service, and that the Seller informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.

Where the contract provides for the continuous supply of digital content or a digital service over a specified period, the Seller bears the burden of proving that the service affected by a defect identified during the contractual period was in conformity with the contract during the period of performance of the service as stipulated in the contract. However, the Seller shall not be deemed to have failed to perform if it proves that the consumer’s digital environment is not compatible with the technical requirements of the digital content or digital service, and that the Seller informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.

The consumer is obliged to cooperate with the Seller so that the Seller – using the means technically available to it and requiring the least possible intervention on the part of the consumer – may ascertain that the cause of the fault lies within the consumer’s digital environment. If the consumer fails to fulfil this obligation to cooperate, having been informed of this obligation by the Seller in a clear and comprehensible manner prior to the conclusion of the contract, the consumer shall bear the burden of proving that:

a defect discovered within one year of performance already existed at the time of performance, or
The service affected by a defect identified during the contractual term was not in accordance with the contract during the period of its contractual performance.

Warranty on accessories

In what circumstances can you exercise your right to a warranty for defects?

In the event of defective performance by the Seller, you may assert a claim under the warranty of quality against the Seller in accordance with the Civil Code and, in the case of a consumer contract, in accordance with the provisions of Government Decree No. 373/2021 (VI.30.).

What rights do you have under your warranty claim?

General rules on warranty rights for goods

You may, at your discretion, make a claim under the following warranty provisions:

You may request a repair or a replacement, unless the fulfilment of the request you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfilment of any other request. If you have not requested, or were unable to request, a repair or replacement, you may claim a proportionate reduction in the price or, as a last resort, withdraw from the contract.

You may switch from one chosen warranty option to another, but you will bear the cost of the switch, unless it was justified or the Seller gave cause for it.

In the case of a consumer contract, it shall be presumed, unless the contrary is proved, that any defect in goods, or in goods containing digital elements, discovered within one year of the date of performance of the contract, already existed at the time of performance of the contract, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

If the second-hand Goods are faulty and the Customer, who is classified as a Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable in respect of the known fault.

Special rules governing warranty rights in respect of goods sold under a consumer contract and goods containing digital elements

In the case of a contract between a consumer and a business – for the sale of goods classified as movable property, or the provision of digital content – the provisions set out in the section „General Rules on Warranty Rights” shall apply to the Consumer, subject to the exceptions set out in this section.

In the case of a contract between a consumer and a business – for the sale of goods classified as movable property, or the provision of digital content – the Consumer may not, in the exercise of their rights under the warranty of fitness for purpose, rectify the defect themselves at the Seller’s expense, nor may they have it rectified by a third party.

The Seller may refuse to bring the goods into conformity with the contract if repair, or replacement is impossible, or if it would entail disproportionate additional costs for the Seller, taking into account all the circumstances, including the value of the Goods in a fault-free condition and the seriousness of the breach of contract.

The consumer is also entitled – in proportion to the seriousness of the breach of contract – to demand a proportionate reduction in the price or to terminate the contract of sale if:

the Seller has not carried out the repair or replacement, or has carried it out but has failed, in whole or in part, to meet the following conditions
- The Seller must arrange for the return of the replaced goods at its own expense
- if the repair or replacement necessitates the removal of goods which, in accordance with the nature and intended purpose of the goods, – prior to the defect becoming apparent – the obligation to repair or replace the goods shall include the removal of the non-conforming goods and the installation of the replacement goods or the repaired goods, or the bearing of the costs of removal, or putting into service.

refused to bring the goods into conformity with the contract
a repeated breach of contract has occurred, despite the Seller’s attempts to bring the goods into conformity with the contract
the breach of contract is of such a serious nature as to justify an immediate price reduction or the immediate termination of the contract of sale, or
the Seller has failed to bring the goods into conformity with the contract, or it is evident from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable period of time or without causing significant detriment to the consumer.

If the consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proof lies with the Seller to demonstrate that the defect is minor.

The Consumer is entitled to withhold the remaining portion of the purchase price – in proportion to the seriousness of the breach of contract – in part or in full until such time as the Seller has fulfilled its obligations regarding performance in accordance with the contract and in relation to the defective performance.

It is a generally accepted rule that:

The Seller must arrange for the return of the replaced goods at its own expense
if the repair or replacement necessitates the removal of goods which, in accordance with the nature and intended purpose of the goods, – prior to the defect becoming apparent – the obligation to repair or replace the goods shall include the removal of the non-conforming goods and the installation of the replacement goods or the repaired goods, or the bearing of the costs of removal, or putting into service.

The reasonable period allowed for the repair or replacement of the goods shall be calculated from the date on which the Consumer notified the trader of the fault.

The consumer must make the goods available to the trader so that the repair or replacement can be carried out.

The refund shall be proportionate if its amount is equal to the difference between the value to which the Consumer would be entitled in the event of performance in accordance with the contract and the value of the goods actually received by the Consumer.

The Consumer’s right to terminate the contract of sale under the warranty of quality may be exercised by means of a legal declaration addressed to the Seller, expressing the decision to terminate the contract.

If the defective performance affects only a specific part of the goods supplied under the contract of sale, and the conditions for exercising the right to terminate the contract in respect of those goods are met, the Consumer may terminate the contract of sale only in respect of the defective goods, but may also terminate the contract in respect of any other goods acquired together with them if the Consumer cannot reasonably be expected to retain only the goods that comply with the contract.

If the Consumer terminates the contract of sale in its entirety or in respect of part of the goods supplied under the contract of sale, then:

the Consumer must return the goods in question to the Seller at the Seller’s expense and
The Seller must immediately refund to the Consumer the purchase price paid for the goods in question as soon as it has received the goods or proof of their return.

Special rules on warranty rights in respect of digital content and digital services sold under a consumer contract

The consumer is also entitled – in proportion to the seriousness of the breach of contract – to demand a proportionate reduction in the price, or to terminate the contract for the supply of digital content or the provision of a digital service, if

repair or replacement is impossible, or would result in disproportionate additional costs for the Seller;
Where the Seller exercises the consumer’s right to have the goods repaired or replaced under the warranty, it shall – without causing significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service – shall not bring the performance into conformity with the contract free of charge within a reasonable time from the date on which the consumer notified the defect;
a performance fault has occurred again, despite the Seller’s attempts to bring the service into compliance with the contract;
the breach of contract is of such gravity as to justify an immediate price reduction or the immediate termination of the contract; or
the Seller has failed to bring the service into conformity with the contract, or it is evident from the circumstances that the Seller will not bring the service into conformity with the contract within a reasonable period of time or without causing significant detriment to the consumer.

Where the consumer exercises their right under the warranty for repair or replacement, the Seller – without causing the consumer significant inconvenience, taking into account the nature and purpose of the digital content or digital service – shall be obliged to bring the performance into conformity with the contract free of charge within a reasonable time from the date on which the consumer notified the defect.

Where the right under the warranty for repair or replacement is exercised, the Seller may, depending on the technical characteristics of the digital content or digital service, choose the method by which the digital content or digital service is brought into conformity with the contract.

The refund shall be proportionate if its amount is equal to the difference between the value to which the consumer would be entitled in the event of performance in accordance with the contract and the value of the service actually provided to the consumer.

Where the contract provides for the continuous provision of a service over a specified period, the proportionate reduction in the consideration must relate to the period during which the service was not in accordance with the contract.

If the consumer wishes to terminate the contract on the grounds of defective performance, the burden of proof that the defect is minor lies with the Seller.

If the Seller supplies digital content or provides a digital service, or undertakes to do so, and the consumer provides only personal data, or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect; however, they may not claim a proportionate reduction in the price.

The consumer’s right to terminate the contract under the warranty of quality may be exercised by means of a legal declaration addressed to the Seller, expressing the decision to terminate the contract.

If the Seller fails to fulfil the contract, the consumer is obliged to give the Seller notice to fulfil the contract. If, despite the consumer’s request, the Seller fails to supply the digital content or provide the digital service without undue delay or within an extended deadline agreed by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without first giving the Seller notice to perform if:

the Seller has not undertaken to supply the digital content or to provide the digital service, or it is evident from the circumstances that the Seller will not supply the digital content or provide the digital service; or
where it is clear from the agreement between the parties or from the circumstances surrounding the conclusion of the contract that performance by a specified date is essential to the consumer, and the Seller fails to do so.

In the event of termination of the contract, the Seller is obliged to refund the full amount paid by the consumer as consideration.
However, if performance was in accordance with the contract for a specified period prior to the termination of the contract, the consideration due for that period need not be refunded. In the latter case, the part of the consideration relating to the period of non-contractual performance must be refunded, as well as any consideration paid in advance by the consumer which, had the contract not been terminated, would have been due for the remaining term of the contract.

If the consumer is entitled to a pro rata reduction in the consideration or to the termination of the contract, the Seller shall fulfil its obligation to refund the consumer without delay, but no later than fourteen days from the date on which it becomes aware that this right has been exercised.

The business shall refund the amount due to the consumer using the same payment method as that used by the consumer. With the consumer’s express consent, the Seller may use a different payment method for the refund, but the consumer shall not be charged any additional fees as a result.

Any costs associated with the refund shall be borne by the Seller.

In the event of termination of the contract, the Seller may prevent the consumer from continuing to use the digital content or digital service, in particular by making the digital content or digital service inaccessible to the consumer or by deactivating the consumer’s user account.

In the event of termination of the contract, the consumer must refrain from using the digital content or digital service and from making them available to third parties.

If the digital content was supplied on a physical medium, the consumer shall, upon the Seller’s request made within fourteen days of becoming aware of the termination, return the physical data carrier without delay at the Seller’s expense.

The consumer is obliged to pay a fee, proportionate to the service provided in accordance with the contract, for the use of the digital content or digital service during the period prior to the termination of the contract.

Within what time limit can you make a claim under the warranty for defects?

You are obliged to report the defect immediately upon discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. However, please note that you may no longer enforce your warranty rights once the two-year limitation period from the date of performance of the contract has expired. If the subject matter of the contract between the consumer and the trader is a second-hand item, the parties may agree on a shorter limitation period; however, a limitation period of less than one year cannot be validly agreed in this case either.

The part of the repair period during which the Buyer is unable to use the Goods or the Service for their intended purpose shall not be included in the limitation period. The limitation period for a warranty claim in respect of the part of the Goods or the Service affected by the replacement or repair shall recommence. This rule shall also apply in the event that a new defect arises as a result of the repair.

Against whom can you make a claim under the warranty for defects?

You may make a claim under the warranty of quality against the Seller.

What other conditions apply to the enforcement of your rights under the warranty?

Within one year of performance, there are no conditions for enforcing a claim under the warranty other than notifying the Seller of the defect, provided that you can prove that the Goods or the service were supplied by the Seller. However, once one year has elapsed since performance, you are obliged to prove that the defect you have identified was already present at the time of performance.

In the case of second-hand Goods, the rights relating to warranty and guarantee generally differ from the standard rules. In the case of second-hand Goods, too, we may speak of defective performance; however, account must be taken of the circumstances under which the Buyer could have expected certain defects to occur. This is because, as a result of wear and tear, the occurrence of certain defects becomes increasingly common; consequently, it cannot be assumed that a second-hand Goods item will be of the same quality as a newly purchased one. On this basis, the Buyer may only exercise their warranty rights in respect of defects which go beyond those arising from normal wear and tear and which have arisen independently of such defects. If the second-hand Goods are faulty and the Buyer, who is classified as a Consumer, was informed of this at the time of purchase, the Supplier shall not be liable in respect of the known fault.

Product Warranty

In what circumstances can you exercise your right under the product warranty?

In the event of a defect in a movable item (goods), you may – at your discretion – make a claim under the warranty for fit for purpose or the warranty for quality, in accordance with the provisions of the Civil Code.

What rights do you have under the product warranty?

Under the terms of the product warranty, you may request that the faulty Goods be repaired or replaced.

In what circumstances is a product considered to be faulty?

A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics set out in the manufacturer’s description.

Within what timeframe can you make a claim under the product warranty?

You may make a claim under the product warranty within two years of the date on which the Goods were placed on the market by the manufacturer. Once this period has expired, you will lose this right.

Against whom, and under what other conditions, can you make a claim under the product warranty?

You may exercise your rights under the product warranty against the product’s manufacturer or distributor (hereinafter collectively referred to as ‘the manufacturer’).

What rules of evidence apply when bringing a claim under a product warranty?

If you wish to make a claim under the product warranty, you must prove that the fault in the product existed at the time the manufacturer placed it on the market.

In what circumstances is the manufacturer exempt from its product liability obligations?

The manufacturer is exempt from its product liability obligations if it can prove that:

the Goods were not manufactured or placed on the market as part of its business activities, or
the fault could not have been detected at the time of placing the product on the market, given the state of the art in science and technology, or
the defect in the Goods arises from the application of legislation or mandatory regulatory requirements.

The manufacturer need only prove one ground for exemption.

Please note that you may assert a claim under the seller’s warranty against the business and a claim under the manufacturer’s warranty against the manufacturer simultaneously and in parallel for the same defect. If your claim under the manufacturer’s warranty is successfully upheld, you may thereafter only assert your claim under the seller’s warranty in respect of the replaced product or the part of the product that has been repaired against the manufacturer.

Warranty

In what circumstances can you exercise your right under the guarantee?

Pursuant to Government Decree No. 151/2003. (IX. 22.), the Seller is obliged to provide a guarantee for the new durable consumer goods listed in Annex 1 to Decree No. 10/2024. (28 June 2024) IM on the definition of the scope of durable consumer goods covered by the mandatory guarantee (e.g. technical goods, tools, machinery), as well as their accessories and components as defined therein (hereinafter collectively referred to as ‘consumer goods’ in this clause).

Rights arising from the warranty may be enforced by means of a warranty certificate or, as detailed in this clause, by means of a receipt proving payment of the purchase price. The Seller is not obliged to issue a warranty certificate or to hand it over to the consumer if the sale price of the consumer good does not exceed 50,000 forints; in which case the rights arising from the guarantee may be enforced by means of a receipt confirming payment of the purchase price.

In the event that the warranty certificate is not provided to the consumer, the conclusion of the contract shall be deemed to have taken place if the consumer produces a document evidencing payment of the consideration – an invoice or receipt issued in accordance with the Value Added Tax Act – is presented by the consumer. In this case, the rights arising from the warranty may be enforced on the basis of the document evidencing payment of the consideration.

The return by the consumer of the opened packaging of a consumer good may not be made a condition for the exercise of rights arising from the warranty.

In addition, the Seller may voluntarily provide a guarantee, in which case they must provide a guarantee statement to the purchaser who qualifies as a consumer.

The warranty statement must be made available to the Consumer on a durable medium, no later than the date of delivery of the goods.

The warranty statement must include the following:

a clear statement to the effect that, in the event of defective performance in respect of the goods, the Consumer is entitled, free of charge, to exercise their statutory rights under the warranty of quality, and that these rights are not affected by the guarantee
the name and address of the party liable under the warranty
the procedure to be followed by the Consumer in order to make a claim under the warranty
the identification of the goods covered by the guarantee and
the terms of the warranty,
the purchase price of the Goods.

What rights do you have under a statutory warranty, and within what timeframe?

Warranty rights

Under their warranty rights, the Customer may request that the goods be repaired or replaced, may request a price reduction in the cases provided for by law, or, as a last resort, may withdraw from the contract if the seller has not undertaken to repair or replace the goods, within a reasonable time limit in accordance with this obligation, whilst taking due account of the entitled party’s interests, or if the entitled party’s interest in the repair or replacement has ceased to exist.

The Customer may, at their discretion, submit a warranty claim either at the Seller’s registered office, at any of its business premises or branches, or directly to the repair service specified by the Seller on the warranty certificate.

Validity period

A warranty claim may be made during the warranty period; the duration of the warranty is as set out in Government Decree No. 151/2003 (22 September):

two years where the sale price is 10,000 forints or more but does not exceed 250,000 forints,
Three years for properties with a sale price of over 250,000 forints.

Failure to meet these deadlines will result in forfeiture of rights; however, in the event of the consumer goods being repaired, the warranty period shall be extended from the date on which the goods are handed over for repair by the period during which the Customer was unable to use the consumer goods for their intended purpose due to the fault.

The warranty period commences upon handover of the consumer good to the Customer, or, if the goods are commissioned by the Seller or its authorised representative, on the date of commissioning.

If the Customer puts the consumer good into service more than six months after delivery, the warranty period shall commence on the date of delivery of the consumer good.

Rules governing the handling of warranty claims

When dealing with a repair, the Seller must endeavour to carry out the repair within 15 days. The time limit for carrying out the repair begins upon receipt of the consumer good.

If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

If, during the warranty period, the Seller determines during the first repair of the consumer good that it cannot be repaired, the Seller is obliged to replace the consumer good within eight days, unless the purchaser stipulates otherwise. If it is not possible to replace the consumer good, the business is obliged to issue a credit note on the warranty certificate, or, in the absence thereof, on the receipt presented by the consumer proving payment for the consumer good – an invoice or receipt issued in accordance with the Value Added Tax Act – within eight days.

By accepting the General Terms and Conditions, the Customer consents to receiving information electronically or by any other means suitable for confirming receipt by the Customer.

If the Seller is unable to repair the consumer good within 30 days:

if the Customer has consented to this, the repair may be carried out at a later date, or
if the Customer does not consent to the repair being carried out at a later date, or has not made a statement in this regard, the consumer good must be replaced within eight days of the expiry of the thirty-day period without result, or
if the Buyer does not consent to the repair being carried out at a later date, or has not made a statement in this regard, but it is not possible to replace the consumer good either, the Seller is obliged to issue a warranty certificate, or, in the absence thereof, on the receipt presented by the consumer evidencing payment of the purchase price of the consumer good – an invoice or receipt issued in accordance with the Value Added Tax Act – within eight days of the expiry of the 30-day repair period without a successful outcome.

If the consumer good develops a fault for the fourth time – unless the consumer stipulates otherwise – the Seller is obliged to replace the consumer good within eight days. If it is not possible to replace the consumer good, the business is obliged to issue a refund on the basis of the warranty certificate, or, in the absence thereof, on the receipt presented by the consumer proving payment for the consumer good – on an invoice or receipt issued in accordance with the Value Added Tax Act – within eight days.

Consumer goods covered by the statutory warranty which are permanently fitted, or which weigh more than 10 kg, or which cannot be carried as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company, or – in the case of a repair request made directly to the repair service – the repair service, shall arrange for the removal and refitting of the goods, as well as their collection and return.

Exceptions

The provisions set out under the heading „Rules governing the handling of warranty claims” apply to electric bicycles, electric scooters, quads, mopeds, motorised bicycles, passenger cars, motorhomes, caravans, caravan trailers, trailers and motorised watercraft.

However, in the case of these Goods too, the Seller is obliged to endeavour to fulfil the request for rectification within 15 days.

If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

How does the warranty relate to other statutory rights?

The warranty applies in addition to statutory warranty rights (warranty of quality and fitness for purpose); the fundamental difference between general statutory warranty rights and the warranty is that, in the case of the warranty, the burden of proof is more favourable to the consumer.

The Seller’s voluntary warranty undertaking may not, during the term of the statutory warranty, contain any terms which are less favourable to the consumer than the rights guaranteed by the rules on the statutory warranty. Thereafter, however, the terms of the voluntary guarantee may be freely determined; nevertheless, even in this case, the guarantee must not affect the consumer’s statutory rights, including those arising from the warranty of fitness for purpose.

Request for replacement within three working days

The right to a replacement within three working days also applies to sales made via the online shop. The right to a replacement within three working days applies to new durable consumer goods; accordingly, if a customer exercises this right within three working days, the seller must interpret this to mean that the Goods were already faulty at the time of sale and must replace the Goods without further ado.

When is the Seller released from its warranty obligations?

The Seller shall only be exempt from its warranty obligations if it can prove that the defect arose after performance.

Please note that you may assert claims under the warranty for defects and the guarantee, as well as claims under the product warranty and the guarantee, simultaneously and in parallel for the same defect. However, if you have successfully asserted a claim arising from defective performance in respect of a particular defect (for example, the business has replaced the product), you may no longer assert a claim on that same defect on any other legal basis.

Information on product guarantees and guarantees of fitness for purpose, relating to the assurance of the conformity of goods and services, in the case of Buyers who are not classified as consumers

General rules on warranty rights for goods

A Buyer who is not a consumer may, at their discretion, make the following claims under the warranty for defects:

You may request a repair or a replacement, unless the fulfilment of the request you have chosen is impossible or would entail disproportionate additional costs for the Seller compared with the fulfilment of any other request. If you have not requested, or were unable to request, a repair or replacement, you may request a proportionate reduction in the price, or you may rectify the defect yourself at the Seller’s expense, or have it rectified by a third party, or – as a last resort – you may withdraw from the contract.

You may switch from one chosen warranty option to another, but you will bear the cost of the switch, unless it was justified or the Seller gave cause for it.

For buyers who are not classified as consumers, the time limit for enforcing the right to a warranty is one year, commencing on the date of performance (delivery).

Product Warranty and Guarantee

The product warranty and the statutory guarantee apply only to purchasers who are classified as consumers.

Where the Seller voluntarily provides a warranty for a particular Item, this will be specifically indicated at the time of purchase of that Item.

If the manufacturer provides a manufacturer’s warranty for the Goods that also covers purchasers who are not consumers, this warranty may be claimed directly from the manufacturer.

Confidentiality and professional accountability

The Service Provider undertakes to maintain confidentiality in respect of all clients. Should the Service Provider feel that it is not competent to assist a client, it will refer the client to a suitable specialist.

The Service Provider does not hold a medical degree; therefore, the service does not replace a medical diagnosis or treatment, nor does it constitute a healthcare service within the meaning of Section 103(1) of Act CLIV of 1997 on Healthcare.

The Client declares that they are not currently undergoing psychiatric treatment and are not aware of any psychiatric illness. The Service is an active, voluntary support process in which the client bears responsibility for their own development.

Other

The Customer undertakes to arrive punctually at the agreed time.

Legal Notice: Details of the Service Provider (Seller, Company)

Name: Natasa Viktória Nábozny (née).

Registered office: 2890 Tata, 26 Kocsi Street.

Postal address: 2890 Tata, 26 Kocsi Street.

Registering authority: NAV

Registration number: 55053015

Tax number: 56411173-1-31

Member of Parliament: Natasa Viktória Nábozny (née).

Telephone number: 0620 264 8875

Email: naboznymetodus@gmail.com

Website: https://naboznymetodus.hu/

Bank account number: 11600006 00000000 97320487

IBAN: HU50 11600006 00000000 97320487

Data Protection Registration Number:

Tárhelyszolgáltató adatai

Tata, 2026. november 6.

GTC

GENERAL TERMS AND CONDITIONS (GTC)

Data Transfer Statement

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